Legal

Notice of Nondiscrimination and Accessibility

Last reviewed August 14, 2026

Effective: August 14, 2026

Welcome to Bloom360! We're so glad you're here. Everyone who comes to us gets the same care, the same attention, and the same respect, full stop.

This part is simple. Bloom360, Inc. (“Bloom360”) and its affiliated professional medical entities, including Bloom360 Medical PLLC (collectively, the “Bloom360 Care Team”), comply with applicable federal and state civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex (including pregnancy, childbirth, and related medical conditions, and sex characteristics, including intersex traits), sexual orientation, gender identity, gender expression, religion, creed, marital status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy applies to all of our programs, services, and activities, including enrollment, access to care, and treatment by our healthcare providers and staff.

We do not exclude people or treat them differently because of any protected characteristic. We provide equal access to our telehealth services for all eligible individuals.

You are not required to waive any of the rights described in this notice as a condition of receiving care or services. We will never retaliate against you, and we will never treat you differently, because you asked for an accommodation, requested an interpreter, raised a concern, filed a grievance, or helped someone else do any of those things.

The Bloom360 Care Team is committed to providing reasonable modifications and auxiliary aids and services to individuals with disabilities to ensure effective communication and equal access to our Services. Available accommodations include:

  • Qualified sign language interpreters (video relay services)
  • Written materials in accessible formats (large print, audio, accessible electronic formats)
  • Assistive technology compatibility for our telehealth platform
  • Reasonable modifications to policies, practices, and procedures
  • Free access to the 711 telecommunications relay service, and support for TTY, captioned telephone, and video relay calls
  • This website and our telehealth platform, which we build and test to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA

We also provide free language assistance services to individuals whose primary language is not English, including qualified interpreters and information written in other languages. We do not ask you to bring your own interpreter, and we do not rely on your family members, friends, or companions to interpret for you — and never on a child — except in an emergency, or when you ask us to and it is appropriate. You can also request this notice, or any of our written materials, in large print, braille, audio, or another accessible format.

If you need any of these services or accommodations, please contact us:

  • Email: legal@bloom360.com
  • Phone: (833) 348-3044

We'd rather hear it from you than not hear it at all. If you believe that the Bloom360 Care Team has failed to provide these services or has discriminated in any way on the basis of a protected characteristic, you may file a grievance with our Civil Rights Coordinator:

  • Email: legal@bloom360.com
  • Phone: (833) 348-3044
  • Mail: Bloom360, Inc., Attn: Civil Rights Coordinator, 4444 2nd Ave Ste 30674, Detroit, MI 48201

You may file a grievance in person, by mail, by phone, or by email. We will acknowledge receipt of your grievance within five (5) business days and provide a written response within thirty (30) days. If you need assistance filing a grievance, our Civil Rights Coordinator is available to help you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR):

  • Online: HHS OCR Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • Mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
  • Phone: 1-800-368-1019 (voice), 1-800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/complaints. Complaints to OCR generally must be filed within 180 days of the conduct you are complaining about.

If you speak a language other than English, language assistance services are available to you free of charge. Please contact us at legal@bloom360.com or call (833) 348-3044 for assistance.

Spanish (Español): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Comuníquese con legal@bloom360.com o llame al (833) 348-3044.

Chinese, Simplified (简体中文): 注意：如果您使用中文，您可以免费获得语言援助服务。请联系 legal@bloom360.com 或致电 (833) 348-3044。

Chinese, Traditional (繁體中文): 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請聯繫 legal@bloom360.com 或致電 (833) 348-3044。

Vietnamese (Tiếng Việt): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Liên hệ legal@bloom360.com hoặc gọi (833) 348-3044.

Korean (한국어): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. legal@bloom360.com으로 연락하시거나 (833) 348-3044로 전화해 주십시오.

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Makipag-ugnayan sa legal@bloom360.com o tumawag sa (833) 348-3044.

Russian (Русский): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Свяжитесь с legal@bloom360.com или позвоните по телефону (833) 348-3044.

French (Français): ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Contactez legal@bloom360.com ou appelez le (833) 348-3044.

Arabic (العربية): ملحوظة: إذا كنت تتحدث اللغة العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل بـ legal@bloom360.com أو اتصل على 3044-348 (833).

German (Deutsch): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Kontaktieren Sie legal@bloom360.com oder rufen Sie (833) 348-3044 an.

Japanese (日本語): 注意事項：日本語を話される場合、無料の言語支援サービスをご利用いただけます。legal@bloom360.com までご連絡いただくか、(833) 348-3044 までお電話ください。

Hindi (हिन्दी): ध्यान दें: यदि आप हिन्दी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। legal@bloom360.com पर संपर्क करें या (833) 348-3044 पर कॉल करें।

Portuguese (Português): ATENÇÃO: Se você fala português, serviços de assistência linguística estão disponíveis gratuitamente para você. Entre em contato com legal@bloom360.com ou ligue para (833) 348-3044.

Haitian Creole (Kreyòl Ayisyen): ATANSYON: Si ou pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Kontakte legal@bloom360.com oswa rele (833) 348-3044.

Polish (Polski): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Skontaktuj się z legal@bloom360.com lub zadzwoń pod numer (833) 348-3044.

For questions about this Notice or to request accommodations, please contact:

  • Email: legal@bloom360.com
  • Phone: (833) 348-3044
  • Mail: Bloom360, Inc., Attn: Civil Rights Coordinator, 4444 2nd Ave Ste 30674, Detroit, MI 48201

We use software and artificial intelligence to help our team with paperwork, scheduling, and visit preparation. Those tools never decide anything about your care; a licensed clinician does. We review the tools we use for inputs that could produce biased results across race, color, national origin, sex, age, or disability, and if we find a risk we fix it or stop using the tool. If you'd like to know whether a tool was involved in any part of your care, just ask.

If we change this notice, we'll post the updated version here with a new effective date. The current version always lives on our website, and we'll send you a paper or electronic copy free of charge any time you ask.

You belong here. If anything about getting care with us is harder than it should be, tell us and we'll do our best to fix it. Welcome to Bloom360.